IT · workflows we automate

Repetitive IT work,
automated.

Spion records the repetitive IT work done by hand — provisioning new hires, offboarding leavers, triaging tickets, auditing SaaS licenses — and exports each as a ready-to-run automation to Claude, Workato, Make, Zapier or n8n. Here are the IT workflows we automate most.

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By The Spion teamLast updated June 14, 2026Recorded by you, not imposed on you
Case 09~20 min/hire → 0

Provision a new hireGoogle Workspace + Slack + Jira + 1Password

Every account created, nothing forgotten.

View workflow →
What Spion observed
  1. Create the Google account + groups.
  2. Invite to Slack + add channels.
  3. Create the Jira account + project access.
  4. Set up the 1Password vault.
  5. Email the welcome doc.
5 steps · ~20 min · per hire · a channel often missed
What Spion runs
  1. Run the full provisioning sequence across all tools from one trigger, in order, nothing skipped — or export an enablement-grade PDF runbook.
1 trigger · unattended
The Workato recipeGet ↓
Trigger · new hire record { name, work email, role, department, start date }.

1. Google Workspace · Create the user; add the role's groups and aliases.
2. Slack · Invite the user; add the department's default channels.
3. Jira · Create the account; grant the role's project and permission scheme.
4. 1Password · Provision the role's vault and share credentials.
5. Gmail · Send the welcome and setup doc on the start date.
6. Audit · log every step with a timestamp; flag any failure for IT (added by Spion).
Best exportWorkato (enterprise) or n8n (self-hosted); PDF guide for the audit trail.
Case 10~25 min/leaver → 0

Offboard a leaverAcross every SaaS tool

No access left open.

View workflow →
What Spion observed
  1. Revoke Google.
  2. Remove from Slack.
  3. Revoke Jira + other SaaS seats.
  4. Transfer Drive ownership.
  5. Disable accounts.
5 steps · ~25 min · risk of leftover access
What Spion runs
  1. Revoke access across every connected tool in order, transfer ownership, log each action, flag anything that doesn't confirm.
Unattended · audited
The Workato recipeGet ↓
Trigger · HR marks an employee as departing { email, last day }.

1. Google Workspace · Suspend the account, reset the password, end active sessions.
2. SaaS connectors · Deactivate Slack, Jira, and every connected seat in order.
3. Google Drive · Transfer document ownership to the named manager.
4. Identity provider · Remove SSO and all group memberships.
5. Checklist · confirm each revocation; flag any that did not confirm for security (added by Spion).
Best exportWorkato or n8n.
Case 11~4 min/ticket → 0

Triage support ticketsJira / Zendesk

Read, classify, route, reply.

View workflow →
What Spion observed
  1. Read it.
  2. Categorize.
  3. Set priority.
  4. Assign to a queue.
  5. Reply with the right template.
For each new ticket · ~4 min · high volume
What Spion runs
  1. Read the ticket.
  2. Classify + prioritize with Claude.
  3. Assign to the right queue.
  4. Draft a templated reply for a human to send.
4 steps · unattended
The Claude promptGet ↓
Role: IT support automation engineer.
Input: a new ticket's subject, body, and requester.

Build this workflow:
1. Classify the category: access, hardware, software, how-to, or outage.
2. Set priority from the impact described: an outage or "can't work" is P1, a single-user blocker is P2, the rest P3.
3. Detect whether it matches a known issue or duplicates an open ticket.
4. Assign to the matching queue and apply the category and priority labels.
5. Draft a reply from the category's template, pre-filled with the requester's details, ready for an agent to review and send.
6. For anything classified as an outage, flag it for immediate human escalation (added by Spion).
Best exportClaude for classification + draft; Zapier/n8n to route.
Case 12~30 min/mo → 0

Build the monthly SaaS license & spend reportAdmin consoles → Google Sheets

Find the seats nobody uses.

View workflow →
What Spion observed
  1. Open each tool's admin console.
  2. Read seat counts + plan.
  3. Paste into the sheet.
  4. Sum the spend.
  5. Flag unused seats.
5 steps · ~30 min · monthly
What Spion runs
  1. Pull seats + plan from each console.
  2. Write to the sheet.
  3. Flag any seat inactive 30+ days and total the reclaimable spend.
3 steps · unattended
The n8n workflowGet ↓
Trigger · Schedule node, 1st of the month 06:00.

1. HTTP Request · pull active seats, plan, and last login per user from each admin console API.
2. Merge · combine every console into one list keyed by user email.
3. Function · flag every seat with no login in 30+ days; total the monthly spend it represents.
4. Google Sheets · write the full roster to "SaaS Spend" plus a "Reclaimable" summary block.
5. Slack · post the reclaimable total and seat count to #it-ops.
Best exportn8n or Make.
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Questions

Most people we record have five or six rituals like the ones above.

Repetitive browser work: CRM and data entry, recurring reports, onboarding and offboarding, reconciliation, lead routing, and ticket triage. If you do it the same way in your browser more than once a week, Spion can usually record it.

No. You record the task once; Spion writes the automation for you to drop into Claude, Workato, Make, Zapier, or n8n — or gives you a step-by-step PDF guide instead.

Spion records whatever you do in the browser, so any web app works — Salesforce, HubSpot, Google Sheets, Slack, Jira, Zendesk, QuickBooks, NetSuite and the rest. The export targets your automation platform of choice.

Your recordings and saved workflows live in your browser. Captured steps are sent only to generate your suggestion and aren't stored on Spion's servers afterward. Full details in our Privacy Policy.

Most people we record have five or six repeating rituals like the ones on this page.

Free for 5 recordings a month, with every export format and full AI analysis included. Pro is $9/mo (20 recordings) and Ultra is $19/mo (50). Paid plans add volume, not features. See pricing.

Record one ritual.
Retire it for good.

Pick the workflow you do most. Record it once, and Spion exports the automation — recorded by you, not imposed on you.

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